Healthcare · Managed IT Services
Independent practice.Connected care.
When a Kansas City medical practice separated from hospital management, it needed an IT environment of its own—and a partner to support it.
IMSKC helped establish independent infrastructure across two buildings, coordinated the transition of essential clinical workflows, and became the practice’s ongoing managed IT provider.
- buildings
- 2buildings
- delivery phases
- 2delivery phases
- IT partner
- 1IT partner
- Healthcare IT
- Infrastructure
- Managed Services
The challenge
Independence meant rebuilding the essentials.
The practice relied on electronic health records, medical imaging, phones, and fax throughout the clinical day. Moving away from hospital-managed IT meant establishing its own network, email, communications, and workstations while keeping those workflows moving.
Leadership needed clarity about the transition and confidence in what would happen afterward: who would maintain the systems, support staff, and manage day-to-day IT needs?
Client: A Kansas City medical practice.
One continuous relationship
Make the transition. Support what comes next.
- 01
Phase 01
Make the transition
Plan, deploy, and validate an independent environment.
- 02
Phase 02
Support the practice
Maintain systems, support staff, and manage everyday IT.
One partner from deployment through daily operations.
Phase 01 · Implementation
First, make the transition.
The engagement began with a Statement of Work, Master Services Agreement, and HIPAA Business Associate Agreement. Equipment estimates and project schedules gave practice leadership visibility into scope, cost, and timing.
IMSKC then coordinated deployment across both buildings.
- 01
A network of its own
New network infrastructure replaced hospital-provided connectivity, establishing the foundation for the practice’s independent environment.
- 02
Email and everyday productivity
A Microsoft 365 rollout provided the practice’s email and productivity environment.
- 03
Communication built around staff
IMSKC deployed Zoom Phone and headsets, supported by an extension guide staff could use during everyday work.
- 04
Workstations ready for use
Endpoint setup and workspace-by-workspace validation helped prepare the environment for the people using it.
Clinical-system coordination
Clinical workflows were part of the plan.
The transition extended beyond networks and devices. IMSKC coordinated the systems supporting clinical work.
IMSKC also rebuilt the practice’s form library to reflect its own identity rather than the hospital’s.
- Electronic health records
- eClinicalWorks coordination through the transition.
- Dictation
- Fluency Direct coordination.
- Image sharing
- Nuance PowerShare coordination.
- Medical imaging
- PACS vendor evaluation and selection support.
- Fax
- Workflow migration to keep referrals and medical records flowing.
Documentation and handoff
Documentation that stays with the practice.
The project produced a working library of deployment trackers, operational runbooks, installation guides, phone and headset rosters, and workspace validation walkthroughs.
These resources gave the practice documentation it owned—and gave the support team a consistent foundation for maintaining the environment after launch.
- Practice documentation index
- 01Deployment trackers
- 02Operational runbooks
- 03Installation guides
- 04Phone and headset rosters
- 05Workspace validation walkthroughs
Phase 02 · Ongoing managed services
Then, support the practice every day.
With the independent infrastructure live, IMSKC moved into ongoing managed services.
Predictable maintenance
Weekly Windows updates are managed through a remote monitoring platform. Practice leadership approved a standing after-hours maintenance window, keeping planned patching outside clinic hours.
A dedicated support contact
Staff who previously depended on the hospital help desk now have a single point of contact for network, email, phones, and workstation support.
Documented security responsibilities
Managed services operate under the HIPAA Business Associate Agreement signed at kickoff. Documented, repeatable processes support the practice’s security posture.
Results
An independent environment. An ongoing relationship.
The practice now operates its own documented IT environment across two buildings, supported by the same partner that helped establish it.
Network infrastructure, Microsoft 365, Zoom Phone, and workstations are live. Clinical-system coordination supported continuity through the transition. Scheduled maintenance and dedicated support provide a clear operating model for everyday IT.
The decisions and documentation from the transition continue to support the practice long after deployment.
- 01
Independent infrastructure across two buildings
- 02
Coordinated clinical and communication workflows
- 03
Weekly patching in an approved after-hours window
- 04
Practice-owned documentation and dedicated support
Take the full story with you.
Download the complete case study for more detail on the transition, clinical-system coordination, and ongoing managed services.
Planning an IT transition?
Whether you’re moving away from a shared environment or preparing for a new stage of your practice, IMSKC can help plan the transition and support what comes next.
Get in touch